Hollow Knight Silksong Not on Xbox Fix Guide

The launch of Hollow Knight Silksong led to overwhelming demand on all platforms, including Xbox. Players encountered issues such as the game not appearing in the Microsoft Store, displaying as unavailable, or crashing during purchase attempts. While these problems are typical during major releases, they can often be resolved with the following solutions:

Check the Release Time

Hollow Knight Silksong became available globally at 10 AM EST on September 4, 2025. If you visited the store before this time, the game’s page might not have been accessible. Ensure your Xbox’s region and time zone settings align with the official release schedule.

Search Manually

If the game isn’t featured on the store’s front page, search for it manually. Use keywords like “Silk” or “Hollow Knight” in the search bar. Many users successfully located the game through this method before the store’s automated updates.

Refresh the Store

Close the Microsoft Store app entirely and relaunch it.
If the issue persists, press the Xbox button on your controller, navigate to the store, and select “Quit” to force a restart.

Use the Web Store

If the console store is experiencing instability:

Visit the Microsoft Store website or use the Xbox app on a PC or mobile device.
Purchasing via these platforms allows you to remotely trigger the download to your console.

Restart Your Xbox Console

Perform a standard restart or power cycle to clear the cache and update store listings.
For a full reset, hold the power button for 10 seconds, then turn the console back on.